Website privacy statements

This Privacy Policy explains how Zurich Insurance Company Ltd ("Zurich, we, us, our") will use your personal information when you use this website. We will be the 'data controller', i.e. we will be responsible for decisions about how your data will be processed, for the purposes of data protection legislation.

What personal information will you collect about me?

When you use our website to get a quote, we will collect personal information about you, including, as applicable, your name, gender, date of birth, contact information, driver information, information relating to your previous claims and convictions data.

For travel products, we may also need to ask you about your health. We will only use your health information to provide you with a travel insurance quote.

If you give us personal information on other individuals this will be used to provide you with a quotation and/or contract of insurance and/or provision of financial services. By providing this information, you confirm that you have that person's permission to do so. More information about this can be found in the ‘How do you use my personal information’ section.

We also collect information about the way you browse our website.

When you visit our website, we automatically collect information about your browsing session, for example your IP address and what type of device you are using, e.g. a computer, a smart phone or a tablet. We also record the pages you view during your visit. However, we will not use this information to identify you personally. We will also collect your contact information when you report a problem with our website or manage your account.

The reason we collect this information is so we can improve the way our website works for our customers and for systems administration purposes. Our website also makes use of cookies, which are small text files that are downloaded to your device for a limited period of time. Cookies serve a variety of functions which include sharing your usage information with carefully selected media agencies for the purpose of targeting our advertisements on other sites, including social media. We will not link information collected from the use of these cookies to personal information that we hold about you. For more information about how we use cookies, and for guidance on how you can control the operation of cookies on your device, please read our cookie policy.

Who do you share my personal information with?

When you use our website we need to share the personal information you give us for the purposes of providing you with the goods and services you have requested, for example:

• associated companies including suppliers and service providers, such as companies who help us maintain, operate and promote our websites; and
• our group companies

We may also disclose your personal information in response to a request from law enforcement/regulatory authorities or other government officials, where required or permitted by law.

If you decide to buy a product from us, your personal information will be shared with the appropriate Zurich Group company, who will let you know how your personal information will be used, including any other information they may require for the purpose of providing your product.

How do you use my personal information?

We and our selected third parties will only collect and use your personal information

• where the processing is necessary in connection with providing you with a quotation and/or contract of insurance and/or provision of financial services that you have requested;
• to meet our legal or regulatory obligations, or for the establishment, exercise or defence of legal claims;
• where you have provided the appropriate consent;
• for our "legitimate interests". It is in our legitimate interests to collect your personal information as it provides us with the information that we need to provide our services to you more effectively including providing you with information about our products and services. We will always ensure that we keep the amount of information collected and the extent of any processing to the absolute minimum to meet this legitimate interest.

Links on this website

We may have included links on our website to other sites that you may find useful. These websites will all have their own privacy statement which will differ from ours. Therefore, please ensure when you click on any of the links, that you read the privacy statement located on the website you have selected. Any websites connected with this site are not within our control.

Where you arrived on our website via a link from a third party website, for example, a cashback site or comparison site, we may be required to pass your personal information to the third party. Please read the privacy statement provided by the third party website to make sure that you understand how they will process your information.

How do you transfer my personal information to other countries?

Where we transfer your personal information to countries that are outside of the UK or European Economic Area (EEA), we will ensure that it is protected and that the transfer is lawful. We will do this by ensuring that where necessary the personal information is given adequate safeguards by using 'standard contractual clauses' which have been adopted or approved by the UK and the EU, or other solutions that are in-line with the requirements of UK and where applicable European data protection laws.

You can get a copy of our security measures for personal information transfers from our Data Protection Officer at:

Zurich Insurance Group
Unity Place
1 Carfax Close
Swindon
SN1 1AP

or by emailing the Data Protection Officer at GBZ.General.Data.Protection@uk.zurich.com.

How long do you retain my personal information for?

We will keep and process your personal information for as long as necessary to meet the purpose it was originally collected. This includes if you request a quote from us but do not take up the policy.

There are a number of factors influencing how long we will keep this information including:

• complying with applicable laws and regulations or with requirements set out in codes issued by regulatory authorities or professional bodies
• performing our business processes, associated with the type of product or service you have requested
• what types of information that we hold about you
• whether your information relates to any ongoing, pending, threatened, imminent or likely dispute, litigation or investigation
• to enable us to respond to any questions, complaints, claims or potential claims
• if you or a regulatory authority require us to keep your information for a legitimate purpose
• to prevent and detect fraud

Use of Artificial Intelligence (AI) 

Zurich may make use of AI-powered tools in the interest of providing a better user experience. These tools will either be developed in-house or by trusted, carefully selected partners. We will ensure that all AI usage follows our Responsible AI principles of safety, transparency, accountability and reliability. We also ensure it is compliant with relevant regulations and industry standards.

What are my data protection rights?

You have a number of rights in relation to how your personal information is processed by us. We have set out an overview of these rights below. These rights are not absolute and will apply, subject to certain conditions, as set out in applicable data protection legislation. Your rights may include:

• to access your data (by way of a subject access request);
• to have your data rectified if it is inaccurate or incomplete;
• in certain circumstances, to have your data erased, for example if you withdraw your consent to us using it, or we no longer need it for the purpose for which we collected it;
• in certain circumstances, to restrict the processing of your data;
• a right of data portability, namely to obtain from us in a structured, commonly used and machine-readable format a copy of your data for you to reuse for your own purposes across different services;
• to object to direct marketing. If we use information about you for this purpose you can "opt-out" without the need to justify it;
• if we use the information about you on the basis of our legitimate interest, other than for the purpose of direct marketing, you can object to our using it for those purposes, giving an explanation of your particular situation, and we will consider your objection;
• not to be subject to automated decision making (including profiling), where it produces a legal effect or a similarly significant effect on you;
• to claim compensation for damages caused by a breach of the data protection legislation; and
• if we are processing your personal information with your consent, you have the right to withdraw your consent at any time.

If you wish to apply any of your rights, we have a designated point of contact for each of our areas on our contact us page. Please be ready to quote your name and address as they appear on your insurance documents and your appropriate reference code, e.g. your policy number, quote number or plan number, as this will assist us in dealing with your request. If you are unsure about your product type, you can contact us by calling 0800 096 6233.

As part of providing you with a quotation for insurance products, and in order to properly manage and administer those products, we use certain automated decision-making processes, including profiling. We employ automated decision-making processes in relation to the provision of a quotation, issuing a contract of insurance, processing claims, reinsurance and targeted marketing.

This means that your personal information, such as your age, any medical conditions you have, your claims and convictions history or the area you live, as provided in your application, will be used to evaluate and predict the level of risk associated with providing you with a contract of insurance. The outcomes of those automated decision-making processes will influence whether or not we provide you with a product, the price of the premium, or the terms upon which we offer a product to you.

What happens if I fail to provide my personal information to you?

If you do not provide us with the required personal information, we will not be able to provide you with the services you requested.

Who can I contact for further information?

If you have any questions about this Privacy Policy, in the first instance you can write to our Data Protection Officer at:

Zurich Insurance Group
Unity Place
1 Carfax Close
Swindon
SN1 1AP

or via email at GBZ.General.Data.Protection@uk.zurich.com.

If you’re not happy with the way we’re handling your Personal Information, you have a right to make a complaint with your local data protection supervisory authority at any time. In the UK this is the Information Commissioner's Office (ICO). We ask that you please attempt to resolve any issues with us before contacting the ICO.

Details for regional Information Commissioner’s offices can be found here.

Company Information

Zurich Group means Zurich Insurance Group Ltd, and its direct subsidiary companies (as defined by the Companies Act 2006) and branches of such subsidiary companies from time to time.

Changes to this Privacy Policy

We suggest that you print a copy of this policy for your records. We may amend this Privacy Policy from time to time, for example to keep it up to date or to comply with legal requirements, and any such amended policy will only apply from the time of amendment.

If you already have a policy with us you can find the relevant full Data Protection Statements here.

Last updated November 2025.

This Privacy Policy explains how Zurich Assurance Ltd ("Zurich, we, us, our"), will use your personal information when you use this website. We will be the 'data controller', i.e. we will be responsible for decisions about how your data will be processed, for the purposes of data protection legislation.

What personal information will you collect about me?

When you use our website to get a quote, use our contact forms or provide updated personal information to us through the Zurich My Plans portal, we will collect personal information about you, including, as applicable, your name, gender, date of birth, marital status, postal address, phone number and email address, as well as lifestyle information. When you use our live chat services we will collect your contact information and any information you choose to supply to us.

For some life insurance products, we may also need to ask you about your health. We will only use your health information to provide you with a quote.

If you give us personal information on other individuals this will be used to provide you with a quotation and/or contract of insurance and/or provision of financial services. By providing this information, you agree that this notice has been provided to that person and that you have that person's permission to provide their information and/or you are managing the contract on another’s behalf. More information about this can be found in the ‘How do you use my personal information’ section.

We also collect information about the way you browse our website. When you visit our website, we automatically collect information about your browsing session, for example your IP address and what type of device you are using, e.g. a computer, a smart phone or a tablet. We also record the pages you view during your visit. However, we will not use this information to identify you personally. We will also collect your contact information when you report a problem with our website or manage your account.

The reason we collect this information is so we can improve the way our website works for our customers and for systems administration purposes. Our website also makes use of cookies, which are small text files that are downloaded to your device for a limited period of time. Cookies serve a variety of functions which include sharing your usage information with carefully selected media agencies for the purpose of targeting our advertisements on other sites, including social media. We will not link information collected from the use of these cookies to personal information that we hold about you. For more information about how we use cookies, and for guidance on how you can control the operation of cookies on your device, please read our cookie policy.

Who do you share my personal information with?

When you use our website we need to share the personal information you give us for the purposes of providing you with the goods and services you have requested, for example:

• associated companies including suppliers and service providers, such as companies who help us maintain, operate and promote our websites
• our group companies
• with your consent, to financial advisers to enable you to receive informed advice.

We may also disclose your personal information in response to a request from law enforcement/regulatory authorities or other government officials, where required or permitted by law.

If you decide to buy a product from us, we will let you know how your personal information will be used at that time, including any other information we may require for the purpose of providing your product.

How do you use my personal information?

We and our selected third parties will only collect and use your personal information

• where the processing is necessary in connection with providing you with a quotation and/or contract of insurance and/or provision of financial services that you have requested;
• to meet our legal or regulatory obligations, or for the establishment, exercise or defence of legal claims;
• where you have provided the appropriate consent;
• for our "legitimate interests". It is in our legitimate interests to collect your personal information as it provides us with the information that we need to provide our services to you more effectively including providing you with information about our products and services. We will always ensure that we keep the amount of information collected and the extent of any processing to the absolute minimum to meet this legitimate interest. 

Links on this website

We may have included links on our website to other sites that you may find useful. These websites will all have their own privacy statement which will differ from ours. Therefore, please ensure when you click on any of the links, that you read the privacy statement located on the website you have selected. Any websites connected with this site are not within our control.

Where you arrived on our website via a link from a third party website, for example, a cashback site or comparison site, we may be required to pass your personal information to the third party. Please read the privacy statement provided by the third party website to make sure that you understand how they will process your information.

How do you transfer my personal information to other countries?

Where we transfer your personal information to countries that are outside of the UK or European Economic Area (EEA), we will ensure that it is protected and that the transfer is lawful. We will do this by ensuring that where necessary the personal information is given adequate safeguards by using 'standard contractual clauses' which have been adopted or approved by the UK and the EU, or other solutions that are in-line with the requirements of UK and where applicable European data protection laws.

You can get a copy of our security measures for personal information transfers from our Data Protection Officer at:

Zurich Insurance Group
Unity Place
1 Carfax Close
Swindon
SN1 1AP

or by emailing the Data Protection Officer at GBZ.General.Data.Protection@uk.zurich.com.

How long do you retain my personal information for?

If you request a quote, your personal information will be retained for 90 days after which time it will be securely destroyed. If you provide updated personal information to us electronically through the Zurich My Plans portal, the data will not be retained in the portal once the change request has been submitted. Any additional information provided by you when using this website will be held only for so long as is necessary for our legitimate business purposes or legal requirements.

If you decide to apply to purchase a product from us, we will retain your personal information in accordance with the relevant privacy notice that you will be provided with at that time, and as set out in our cookie policy.

Use of Artificial Intelligence (AI)  

Zurich may make use of AI-powered tools in the interest of providing a better user experience. These tools will either be developed in-house or by trusted, carefully selected partners. We will ensure that all AI usage follows our Responsible AI principles of safety, transparency, accountability and reliability. We also ensure it is compliant with relevant regulations and industry standards.

What are my data protection rights?

You have a number of rights in relation to how your personal information is processed by us. We have set out an overview of these rights below. These rights are not absolute and will apply, subject to certain conditions, as set out in applicable data protection legislation. Your rights may include:

• to access your data (by way of a subject access request);
• to have your data rectified if it is inaccurate or incomplete;
• in certain circumstances, to have your data erased, for example if you withdraw your consent to us using it, or we no longer need it for the purpose for which we collected it;
• in certain circumstances, to restrict the processing of your data;
• a right of data portability, namely to obtain from us in a structured, commonly used and machine-readable format a copy of your data for you to reuse for your own purposes across different services;
• to object to direct marketing. If we use information about you for this purpose you can "opt-out" without the need to justify it;
• if we use the information about you on the basis of our legitimate interest, other than for the purpose of direct marketing, you can object to our using it for those purposes;
• not to be subject to automated decision making (including profiling), where it produces a legal effect or a similarly significant effect on you;
• to claim compensation for damages caused by a breach of the data protection legislation; and
• if we are processing your personal information with your consent, you have the right to withdraw your consent at any time.

If you wish to apply any of your rights, we have a designated point of contact for each of our areas on our contact us page. Please be ready to quote your name and address as they appear on your insurance documents and your appropriate reference code, e.g. your policy number, quote number or plan number, as this will assist us in dealing with your request. If you are unsure about your product type, you can contact us by calling 0800 096 6233.

As part of providing you with a quotation for insurance products, and in order to properly manage and administer those products, we use certain automated decision-making processes, including profiling. We employ automated decision-making processes in relation to the provision of a quotation, issuing a contract of insurance, processing claims, reinsurance and targeted marketing.

This means that your personal information, such as your age, any medical conditions you have, your claims and convictions history or the area you live, as provided in your application, will be used to evaluate and predict the level of risk associated with providing you with a contract of insurance. The outcomes of those automated decision-making processes will influence whether or not we provide you with a product, the price of the premium, or the terms upon which we offer a product to you.

What happens if I fail to provide my personal information to you?

If you do not provide us with the required personal information, we will not be able to provide you with the services you requested.

Who can I contact for further information?

If you have any questions about this Privacy Policy, in the first instance you can write to our Data Protection Officer at:

Zurich Insurance Group
Unity Place
1 Carfax Close
Swindon
SN1 1AP

or via email at GBZ.General.Data.Protection@uk.zurich.com.

If you’re not happy with the way we’re handling your Personal Information, you have a right to make a complaint with your local data protection supervisory authority at any time. In the UK this is the Information Commissioner's Office (ICO). We ask that you please attempt to resolve any issues with us before contacting the ICO. 

Details for regional Information Commissioner’s offices can be found here.

Company Information

Zurich Group means Zurich Insurance Group Ltd, and its direct subsidiary companies (as defined by the Companies Act 2006) and branches of such subsidiary companies from time to time.

Changes to this Privacy Policy

We suggest that you print a copy of this policy for your records. We may amend this Privacy Policy from time to time, for example to keep it up to date or to comply with legal requirements, and any such amended policy will only apply from the time of amendment.

If you already have a policy with us you can find the relevant full Data Protection Statements here.

Live chat for Protection

This live chat service is designed for existing Zurich Life UK customers (Life Protection, Pensions and Investments) only.

If you use our webchat service you consent to, Zurich collecting:

• Information about you (name, contact information, plan number and other details about your plan) and your query so that we can identify you and help us route you to the most appropriate support team
• The content of your chat session; any information you choose to supply to us. Please only provide the minimum amount of information required for us to help you with your enquiry

There are some queries and issues that we may need to divert to a telephone call. In these instances, we’ll let you know as soon as possible into the chat and agree a way for us to help you with your query.

Last updated November 2025.

This Privacy Policy explains how Zurich Assurance Ltd ("Zurich, we, us, our") will use your personal information when you use this website. We will be the 'data controller, i.e. we will be responsible for decisions about how your data will be processed, for the purposes of data protection legislation.

What personal information will you collect about me?

When you use our website for live chat services, use our contact forms or provide updated personal information to us through the Zurich My Plans portal we will collect personal information about you, including, as applicable, your name, address, phone number, email address, date of birth, National Insurance Number.

We also collect information about the way you browse our website. When you visit our website, we automatically collect information about your browsing session, for example your IP address and what type of device you are using, e.g. a computer, a smart phone or a tablet. We also record the pages you view during your visit. However, we will not use this information to identify you personally. We will also collect your contact information when you report a problem with our website or manage your account.

The reason we collect this information is so we can improve the way our website works for our customers and for systems administration purposes. Our website also makes use of cookies, which are small text files that are downloaded to your device for a limited period of time. Cookies serve a variety of functions which include sharing your usage information with carefully selected media agencies for the purpose of targeting our advertisements on other sites, including social media.

We will not link information collected from the use of these cookies to personal information that we hold about you. For more information about how we use cookies, and for guidance on how you can control the operation of cookies on your device, please read our cookie policy.

Who do you share my personal information with?

When you use our website we need to share the personal information you give us for the purposes of providing you with the services you have requested, for example:

• associated companies including suppliers and service providers, such as companies who help us maintain, operate and promote our websites;
• our group companies

We may also disclose your personal information in response to a request from law enforcement/regulatory authorities or other government officials, where required or permitted by law.

How do you use my personal information?

We and our selected third parties will only collect and use your personal information

• where the processing is necessary in connection with providing you with a quotation and/or contract of insurance and/or provision of financial services that you have requested.
• to meet our legal or regulatory obligations, or for the establishment, exercise or defence of legal claims.
• where you have provided the appropriate consent.
• for our "legitimate interests". It is in our legitimate interests to collect your personal information as it provides us with the information that we need to provide our services to you more effectively including providing you with information about our products and services. We will always ensure that we keep the amount of information collected and the extent of any processing to the absolute minimum to meet this legitimate interest. 

There are some queries and issues that we may need to divert to a telephone call. In these instances, we’ll let you know as soon as possible into the chat and agree a way for us to help you with your query.

Last updated November 2025.

Who controls my personal information?

This notice tells you how Zurich Insurance Company Ltd, as data controller, will deal with your personal information. Where Zurich introduces you to a company outside the group, that company will tell you how your personal information will be used.

What personal information will you collect about me?

We will collect and process the personal information that you give us by phone, email, filling in forms, including on our website, and when you report a problem with our website. We also collect personal information from your appointed agent such as your trustee, broker, intermediary or financial adviser in order to provide you with the services you have requested and from other sources, such as credit reference agencies and other insurance companies, for verification purposes. We will also collect information you have volunteered to be in the public domain and other industry-wide sources.

The type of personal information we will collect includes general personal information (i.e. name, date of birth), contact details (i.e. address, telephone number, mobile telephone number, email address) occupation and financial details, health and family information, claims and convictions information and where you have requested other individuals be included in the arrangement, personal information about those individuals.

If you give us personal information relating to other individuals which is used to provide you with a quotation and/or contract of insurance and/or provision of financial services, you agree you have their permission to do so. Except where you are managing the contract on another's behalf, please ensure that the individual knows how their personal information will be used by Zurich. More information about this can be found in the ‘How do you use my personal information’ section.

How do you use my personal information?

We and our selected third parties will only collect and use your personal information

• where the processing is necessary in connection with providing you with a quotation and/or contract of insurance and/or provision of financial services that you have requested;
• to meet our legal or regulatory obligations, or for the establishment, exercise or defence of legal claims;
• where you have provided the appropriate consent;
• for our "legitimate interests". It is in our legitimate interests to collect your personal information as it provides us with the information that we need to provide our services to you more effectively including providing you with information about our products and services. We will always ensure that we keep the amount of information collected and the extent of any processing to the absolute minimum to meet this legitimate interest.

Examples of the purposes for which we will collect and use your personal information to provide your insurance policy include:

• to provide you with a quotation and/or contract of insurance
• to identify you when you contact us
• to deal with administration and assess claims
• to make and receive payments

Where we rely on the lawful basis of legitimate interests, the interests being relied upon will include:

• to improve and develop our business, products and services, or those of a third party, e.g. to ensure the accuracy of customer data and to develop our pricing and risk methods and models
• to help us better understand you and to obtain feedback on the service we provide to you including the use of analytics
• to prevent, detect and investigate fraud
• manage risk through data analysis, testing, research and statistical review
• communicating with you about matters relating to the day to day servicing and administration of the products you have with us
• carry out market research and product development, which can include creating customer demographics and/or profiling

Who do you share my personal information with?

Where necessary, we share personal information for the purposes of providing you with the goods and services you requested with the types of organisations described below:

• associated companies including reinsurers, suppliers and service providers
• brokers, introducers and professional advisers
• Zurich’s group companies
• survey and research organisations
• credit reference agencies
• healthcare professionals, social and welfare organisations
• other insurance companies
• comparison websites and similar companies that offer ways to research and apply for financial services products
• fraud prevention and detection agencies
• companies who help us maintain, operate and promote our websites

Also, in order to meet our legal or regulatory requirements, with the types of organisations described below:

• regulatory and legal bodies
• central government or local councils
• law enforcement bodies, including investigators
• credit reference agencies
• other insurance companies

We may also share the following information with the types of organisations outlined above, for the purpose of statistical analysis, research, improving services and to measure the effectiveness of marketing and advertising campaigns:

• personal information - limited personal information, such as your name and postcode, but not containing any financial or sensitive details, including health data
• anonymised data - data encrypted to make it anonymous, which protects an individual’s privacy by removing personally identifiable information
• pseudonymised data - personally identifiable information replaced with a pseudonym to make the data less identifiable, such as replacing a name with a unique number
• aggregated data - similar groups of data, such as age, profession or income which are expressed as a summary for statistical analysis

How do you use my personal information for websites and email communications?

When you visit one of our websites we may collect information from you such as your email address or IP address. This helps us to track unique visits and monitor patterns of customer website traffic, such as who visits and why they visit.

We use cookies and/or pixel tags on some pages of our website. A cookie is a small text file sent to your computer. A pixel tag is an invisible tag placed on certain pages of our website but not on your computer. Pixel tags usually work together with cookies to assist us to provide you with a more tailored service. This allows us to monitor and improve our email communications and website. Useful information about cookies, including how to remove them, can be found on our websites.

How do you transfer my personal information to other countries?

Where we transfer your personal information to countries that are outside of the UK or European Economic Area (EEA), we will ensure that it is protected and that the transfer is lawful. We will do this by ensuring that where necessary the personal information is given adequate safeguards by using 'standard contractual clauses' which have been adopted or approved by the UK and the EU, or other solutions that are in-line with the requirements of UK and where applicable European data protection laws.

A copy of our security measures for personal information transfers can be obtained from our Data Protection Officer at Zurich Insurance, Unity Place, 1 Carfax Close, Swindon, SN1 1AP or by emailing the Data Protection Officer at GBZ.General.Data.Protection@uk.zurich.com.

How long do you keep my personal information for?

We will keep and process your personal information for as long as necessary to meet the purpose it was originally collected. This includes if you request a quote from us but do not take up the policy.

There are a number of factors influencing how long we will keep this information including:

• complying with applicable laws and regulations or with requirements set out in codes issued by regulatory authorities or professional bodies
• performing our business processes, associated with the type of product or service you have requested
• what types of information that we hold about you
• whether your information relates to any ongoing, pending, threatened, imminent or likely dispute, litigation or investigation
• to enable us to respond to any questions, complaints, claims or potential claims
• if you or a regulatory authority require us to keep your information for a legitimate purpose
• to prevent and detect fraud

Use of Artificial Intelligence (AI) 

Zurich may make use of AI-powered tools in the interest of providing a better user experience. These tools will either be developed in-house or by trusted, carefully selected partners. We will ensure that all AI usage follows our Responsible AI principles of safety , transparency, accountability  and reliability.  We also ensure it is compliant with relevant regulations and industry standards.

What are my data protection rights?

We will, for the purposes of providing you with a contract of insurance, processing claims, reinsurance and targeted marketing, process your personal information by means of automated decision making and profiling where we have a legitimate interest and/or you have consented to this.

You have a number of rights under the data protection laws, namely:

• to access your personal information (by way of a subject access request)
• to have your personal information rectified if it is inaccurate or incomplete
• in certain circumstances, to have your personal information deleted or removed
• in certain circumstances, to restrict the processing of your personal information
• a right of data portability, namely to obtain and reuse your personal information for your own purposes across different services
• to object to direct marketing
• not to be subject to automated decision making (including profiling), where it produces a legal effect or a similarly significant effect on you
• to claim compensation for damages caused by a breach of the data protection legislation
• if we are processing your personal information with your consent, you have the right to withdraw your consent at any time

You can exercise your rights by contacting our Data Protection Officer at Zurich Insurance, Unity Place, 1 Carfax Close, Swindon, SN1 1AP or by emailing the Data Protection Officer at GBZ.General.Data.Protection@uk.zurich.com.

What happens if I fail to provide my personal information to you?

If you do not provide us with your personal information, we will not be able to provide you with a contract or assess future claims for the service you have requested.

If you’re not happy with the way we’re handling your Personal Information, you have a right to make a complaint with your local data protection supervisory authority at any time. In the UK this is the Information Commissioner's Office (ICO). We ask that you please attempt to resolve any issues with us before contacting the ICO.

Details for regional Information Commissioner’s offices can be found here.

Company information 

Zurich Group means Zurich Insurance Group Ltd, and its direct subsidiary companies (as defined by the Companies Act 2006) and branches of such subsidiary companies from time to time.

Changes to this Privacy Policy 

We suggest that you print a copy of this policy for your records. We may amend this Privacy Policy from time to time, for example to keep it up to date or to comply with legal requirements, and any such amended policy will only apply from the time of amendment.

If you already have a policy with us you can find the relevant full Data Protection Statements here.

Last updated November 2025.

This Privacy Policy explains how Zurich Insurance Company Ltd ("Zurich, we, us, our") will use your personal information when you use this website. We will be the 'data controller', i.e. we will be responsible for decisions about how your data will be processed, for the purposes of data protection legislation.

What personal information will you collect about me?

When you use our website, we will ask for your personal information in order to provide services to you (e.g. when requesting a quote). We will collect personal information about you such as your name, address, email address and telephone number.
If you give us personal information on other individuals this will be used to provide you with a quotation and/or contract of insurance and/or provision of financial services. By providing this information, you confirm that you have that person's permission to do so. More information about this can be found in the ‘How do you use my personal information’ section.

Who do you share my personal information with?

When you use our website we need to share the personal information you gave us for the purposes of providing you with the goods and services you have requested, for example:

• associated companies including suppliers and service providers and
• our group companies

We may also disclose your personal information in response to a request from law enforcement/regulatory authorities or other government officials, where required or permitted by law.

If you decide to buy a product from us, your personal information will be shared with the appropriate Zurich Group company, who will let you know how your personal information will be used, including any other information they may require for the purpose of providing your product.

How do you use my personal information?

We and our selected third parties will only collect and use your personal information:

• where the processing is necessary in connection with providing you with a quotation and/or contract of insurance and/or provision of financial services that you have requested
• to meet our legal or regulatory obligations, or for the establishment, exercise or defence of legal claims
• where you have provided the appropriate consent
• for our "legitimate interests". It is in our legitimate interests to collect your personal information as it provides us with the information that we need to provide our services to you more effectively including providing you with information about our products and services. We will always ensure that we keep the amount of information collected and the extent of any processing to the absolute minimum to meet this legitimate interest

Registered users can use this website to log into the ZM Web portal. If you log into this portal you will be asked to accept the terms of use which explain what happens to personal information when you use the portal.

When you visit our website, we automatically collect information about your browsing session, for example your IP address and what type of device you are using, e.g. a computer, a smart phone or a tablet. We also record the pages you view during your visit. However, we will not use this information to identify you personally. We will also collect your contact information when you report a problem with our website.

The reason we collect this information is so we can improve the way our website works for our customers and for systems administration purposes. Our website also makes use of cookies, which are small text files that are downloaded to your device for a limited period of time. Cookies serve a variety of functions which include sharing your usage information with carefully selected media agencies for the purpose of targeting our advertisements on other sites, including social media. We will not link information collected from the use of these cookies to personal information that we hold about you. For more information about how we use cookies, and for guidance on how you can control the operation of cookies on your device, please read our cookie policy.

Links on this website

We may have included links on this website to other sites that you may find useful. These websites will each have their own privacy statement, which will differ from ours. Therefore please ensure, when you click on any of our links, that you read the privacy statement located on the website you have selected. Any websites connected with this site are not within our control.

How do you transfer my personal information to other countries?

Where we transfer your personal information to countries that are outside of the UK or European Economic Area (EEA), we will ensure that it is protected and that the transfer is lawful. We will do this by ensuring that where necessary the personal information is given adequate safeguards by using 'standard contractual clauses' which have been adopted or approved by the UK and the EU, or other solutions that are in-line with the requirements of UK and where applicable European data protection laws.

You can get a copy of our security measures for personal information transfers from our Data Protection Officer at:

Zurich Insurance Group
Unity Place
1 Carfax Close
Swindon
SN1 1AP

or by emailing the Data Protection Officer at GBZ.General.Data.Protection@uk.zurich.com.

How long do you retain my personal information for?

We will keep and process your personal information for as long as necessary to meet the purpose it was originally collected. This includes if you request a quote from us but do not take up the policy.

There are a number of factors influencing how long we will keep this information including:

• complying with applicable laws and regulations or with requirements set out in codes issued by regulatory authorities or professional bodies
• performing our business processes, associated with the type of product or service you have requested
• what types of information that we hold about you
• whether your information relates to any ongoing, pending, threatened, imminent or likely dispute, litigation or investigation
• to enable us to respond to any questions, complaints, claims or potential claims
• if you or a regulatory authority require us to keep your information for a legitimate purpose
• to prevent and detect fraud

This Privacy Policy explains how Zurich Insurance Company Ltd ("Zurich, we, us, our") will use your personal information when you use this website. We will be the 'data controller', i.e. we will be responsible for decisions about how your data will be processed, for the purposes of data protection legislation.

If you have a policy with us, you can log into our Virtual Consulting service from this website. We will explain how your personal information will be used in your policy documentation.

If you have a written agreement with us, you can log into the MyZurich service. We will explain how we use personal data when you use this service in our agreement with you.

We will collect your postcode if you choose to supply this to help us to suggest the nearest broker to you. We will only use this information for the purposes of providing our Find a Broker tool. Other than this, the only personal information that we will collect about you will be your IP address.

When you visit our website, we automatically collect information about your browsing session, for example your IP address and what type of device you are using, e.g. a computer, a smart phone or a tablet. We also record the pages you view during your visit. However, we will not use this information to identify you personally. We will also collect your contact information when you report a problem with our website.

The reason we collect this information is so we can improve the way our website works for our customers and for systems administration purposes. Our website also makes use of cookies, which are small text files that are downloaded to your device for a limited period of time. Cookies serve a variety of functions which include sharing your usage information with carefully selected media agencies for the purpose of targeting our advertisements on other sites, including social media. We will not link information collected from the use of these cookies to personal information that we hold about you. For more information about how we use cookies, and for guidance on how you can control the operation of cookies on your device, please read our cookie policy.

You have a number of rights in relation to how your personal information is processed by us. We have set out an overview of these rights below. These rights are not absolute and will apply, subject to certain conditions, as set out in applicable data protection legislation. Your rights may include:

• to access your data (by way of a subject access request)
• to have your data rectified if it is inaccurate or incomplete
• in certain circumstances, to have your data erased, for example if you withdraw your consent to us using it, or we no longer need it for the purpose for which we collected it
• in certain circumstances, to restrict the processing of your data
• a right of data portability, namely to obtain from us in a structured, commonly used and machine-readable format a copy of your data for you to reuse for your own purposes across different services
• to object to direct marketing. If we use information about you for this purpose you can "opt-out" without the need to justify it
• if we use the information about you on the basis of our legitimate interest, other than for the purpose of direct marketing, you can object to our using it for those purposes, giving an explanation of your particular situation, and we will consider your objection
• not to be subject to automated decision making (including profiling), where it produces a legal effect or a similarly significant effect on you
• to claim compensation for damages caused by a breach of the data protection legislation
• if we are processing your personal information with your consent, you have the right to withdraw your consent at any time

If you wish to apply any of your rights, we have a designated point of contact for each of our areas on our contact us page. Please be ready to quote your name and address as they appear on your insurance documents and your appropriate reference code, e.g. your policy number, quote number or plan number, as this will assist us in dealing with your request. If you are unsure about your product type, you can contact us by calling 0800 096 6233.

We may have included links on this website to other sites that you may find useful. These websites will each have their own privacy statement, which will differ from ours. Therefore please ensure, when you click on any of our links, that you read the privacy statement located on the website you have selected. Any websites connected with this site are not within our control.

Zurich may make use of AI-powered tools in the interest of providing a better user experience. These tools will either be developed in-house or by trusted, carefully selected partners. We will ensure that all AI usage follows our Responsible AI principles of safety, transparency, accountability and reliability. We also ensure it is compliant with relevant regulations and industry standards.

We suggest that you print a copy of this policy for your records. We may amend this Privacy Policy from time to time, for example to keep it up to date or to comply with legal requirements, and any such amended policy will only apply from the time of amendment.

If you have any questions about this Privacy Policy, in the first instance you can write to our Data Protection Officer at:

Zurich Insurance Group
Unity Place
1 Carfax Close
Swindon
SN1 1AP

or by emailing the Data Protection Officer at GBZ.General.Data.Protection@uk.zurich.com.

If you’re not happy with the way we’re handling your Personal Information, you have a right to make a complaint with your local data protection supervisory authority at any time. In the UK this is the Information Commissioner's Office (ICO). We ask that you please attempt to resolve any issues with us before contacting the ICO.

Details for regional Information Commissioner’s offices can be found here.

If you already have a policy with us you can find the relevant full Data Protection Statements here.

Last updated November 2025.

By using the Continuing Professional Development portion of this site you also accept that we may collect, use, store and transfer different kinds of personal information about you or anyone you recommend. If you give us personal information relating to other individuals which is used to contact them in relation to continuing professional development or other services, you agree you have their permission to do so.

The personal information we may collect includes:

• Your first and last name – We will use this information to identify you once you have logged in.
• Your email address – You will need this to access the CPD Hub.
• Recorded information about your progress – We will link your CPD progress on this site to the above account information.
• Company – should you choose to provide this to us, we will use this data as an additional identification measure to link your CPD progress to the correct account.

Zurich Management Services Ltd when trading as Zurich Resilience Solutions, (“we”, “us” or “our") collects personal information about each individual that registers to use one of the services made available through use of this portal, or requests information about products and events (“you” or “your”).

This personal data may be collected either directly from you or from the organisation that engages our services. We will only use your personal information where you have provided the appropriate consents, or it is in our legitimate interests to collect your information so that we can provide our services to you more effectively. Any such processing of your personal information will be carried out in accordance with the terms of this notice.

We collect your name and contact details (email address, contact telephone numbers) so that we can:

• provide our services to you
• identify you if you require access to one of our portal services
• to invite you to events we host
• share thought leadership on topics of interest
• provide you with information about our products and services (with your prior agreement)
• share your contact details with a third party vendor (with your prior agreement)

We will retain your information for as long as you have access to this portal, or whilst you still provide your consent for us to contact you. Your personal information will be held in the UK.

When you visit our website, we automatically collect information about your browsing session, for example your IP address and what type of device you are using, e.g. a computer, a smart phone or a tablet. We also record the pages you view during your visit. However, we will not use this information to identify you personally. We will also collect your contact information when you report a problem with our website.

The reason we collect this information is so we can improve the way our website works for our customers and for systems administration purposes. Our website also makes use of cookies, which are small text files that are downloaded to your device for a limited period of time. Cookies serve a variety of functions which include sharing your usage information with carefully selected media agencies for the purpose of targeting our advertisements on other sites, including social media. We will not link information collected from the use of these cookies to personal information that we hold about you. For more information about how we use cookies, and for guidance on how you can control the operation of cookies on your device, please read our cookie policy.

You have a number of rights in relation to how your personal information is processed by us. We have set out an overview of these rights below. These rights are not absolute and will apply, subject to certain conditions, as set out in applicable data protection legislation.

Your rights may include:

• to access your data (by way of a subject access request)
• to have your data rectified if it is inaccurate or incomplete
• in certain circumstances, to have your data deleted or removed
• in certain circumstances, to restrict the processing of your data
• a right of data portability, namely to obtain and reuse your data for your own purposes across different services
• to object to direct marketing
• not to be subject to automated decision making (including profiling), where it produces a legal effect or a similarly significant effect on you
• to claim compensation for damages caused by a breach of the data protection legislation
• if we are processing your personal information with your consent, you have the right to withdraw your consent at any time

Zurich Management Services Limited is a company registered in England with company number 02741053 and its registered office at The Zurich Centre, 3000 Parkway, Whiteley, Fareham, Hampshire, PO15 7JZ.

You can ask for further information about our use of your personal information or complain about its use in the first instance, by contacting our Data Protection Officer at Zurich Insurance, Unity Place, 1 Carfax Close, Swindon, SN1 1AP or by emailing the Data Protection Officer at GBZ.General.Data.Protection@uk.zurich.com.

If you’re not happy with the way we’re handling your Personal Information, you have a right to make a complaint with your local data protection supervisory authority at any time. In the UK this is the Information Commissioner's Office (ICO). We ask that you please attempt to resolve any issues with us before contacting the ICO.

Details for regional Information Commissioner’s offices can be found here.

Last updated November 2025.

For the purposes of data protection laws, ZIE UK and ZIE Ireland are primarily “joint controllers” of the processing of your personal information described in this statement. This means that both businesses work together to decide why and how your personal information is processed. It also means that we are jointly responsible to you under the law for that processing. ZIE Ireland is the Ireland branch of Zurich Insurance Europe AG. ZIE UK is the United Kingdom branch of Zurich Insurance Europe AG.

ZIE UK and ZIE Ireland do not perform all processing of your personal information as joint controllers. ZIE UK makes decisions regarding certain processing of your personal information independently of ZIE Ireland, for which ZIE UK is solely responsible. Similarly, ZIE Ireland makes decisions for certain processing of your personal information independently of ZIE UK, for which ZIE Ireland is solely responsible.

ZIE UK is the business that has primary responsibility for the day-to-day handling of your personal information as it collects this information and has direct contact with you, due to your contractual relationship. As a result, ZIE UK is responsible for the following activities relating to the processing of your personal information for this purpose:

• acting as your main point of contact for any queries you may have relating to this notice;
• responding to your requests when you exercise your data protection rights and submitting such requests to ZIE Ireland;
• making sure it has the legal grounds in place to share your personal information with ZIE Ireland and that the purposes for which the information is shared complies with the data protection principles under applicable laws;
• producing this statement jointly with ZIE Ireland.

If you have any questions about this joint Privacy Notice, in the first instance you can write to the ZIE UK Data Protection Officer at:

Zurich Insurance Group
Unity Place
1 Carfax Close
Swindon
SN1 1AP

or via email at GBZ.General.Data.Protection@uk.zurich.com.

If you are concerned about how we process your personal information, or are not satisfied with our handling of a request you have made in relation to your rights, you can make a complaint to the Information Commissioner's Office at this address: First Contact Team, Information Commissioner's Office, Wycliffe House, Water Lane, Wilmslow, SK9 5AF. You also have the right to seek a judicial remedy before a court.

If you have any other data protection concerns or complaints, you can address them to ZIE Ireland’s Data Protection Officer at Data Protection Officer, Zurich Insurance Europe AG, FREEPOST, Zurich Insurance, PO Box 78, Wexford, Ireland or via email at dataprotectionofficer@zurich.ie.